Orders & Deliveries
When will my order be delivered?
We usually deliver within 5-9 working days of placement of the order. All delivery times for specific items are listed in the items page and in the shopping bag page. For orders with multiple items and different delivery times, the longest delivery time applies.
For Wholesale deliveries, please contact Support@DheerajSharma.com.
Are there any additional shipping charges?
We would like you to have complete peace of mind when buying products from DheerajSharma.com You can return all items within 15 days of receipt for a full refund of the item purchased with no questions asked. This excludes bodysuits, swimwear, and items purchased on sale or using a promotional discount code. The refund amount will be credited back to your DheerajSharma.com account as a voucher or credit points.
In case of manufacturing defect with the item, it can be returned to us within 5 days of receipt and you will be refunded after the items have been inspected by us. if reverse pickup is unsuccessful after three attempts or more than two weeks after pick up was initiated for the first time, the refund request will be cancelled similarly if the product is self shipped, and has not been dispatch from costumer after two weeks of refund initiation, refund request will be cancelled.
In case of missing bank details, four weeks after refund initiation the customer will be granted points. However, if Bank details are provided the refund mode can be changed to bank refund within eight weeks of refund initiation.
Some additional guidelines:
- Within the first 15 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
- Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self shipped returns, we recommend you use a reliable courier service.
- Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 15 days.
- You can inform us within 15 days of receiving the parcel by writing to us at support@DheerajSharma.com. Please make sure that the items are securely packed and handed to our pick-up person.
- We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.
- Should you use the Return Form to dispatch the Return from your end more quickly, point D) will apply
- Please note that items on sale are non-returnable and non-exchangeable.
- Please note that shipping charges will not be re-imbursed.